Refund Policy
At Azarel Farms, we strive to deliver healthy plants and top-tier products. If your order does not meet your expectations, we are here to support you.
Perishable Item Policy
Due to the living, perishable nature of plant saplings and organic produce, we offer refunds or replacements exclusively for items that arrive damaged or spoiled. To claim a refund, please report the issue within 24 hours of receiving your package.
How to Claim a Refund
To claim a refund or replacement for damaged items, customers must record a continuous video while opening the package. The clear video evidence showing the damage must be sent to our official WhatsApp number within 24 hours of delivery. Please note that refunds or replacements will ONLY be processed if a valid unboxing/damage video is provided via WhatsApp.
Processing Timelines
Approved refunds are processed back to your original payment method or credit account within 5 to 7 business days.
Send refund claims or queries to info@azarelfarms.com.
